Privacy & Policy
Shipping Policy
At Bansuri Sikar, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are processed after successful payment confirmation and verification.
Our team aims to prepare and dispatch orders within 1–3 business days, excluding Sundays, public holidays, and exceptional circumstances. During festive seasons, promotional events, or periods of high order volume, processing times may be slightly longer.
2. Delivery Locations
We currently ship to most serviceable locations across India.
If your delivery address falls outside our courier partners’ service network, our customer support team will contact you to discuss available alternatives.
3. Estimated Delivery Time
Delivery timelines vary depending on your location.
- Metro cities: Approximately 2–5 business days
- Other cities and towns: Approximately 4–7 business days
- Remote or rural locations: Delivery may require additional time.
These timeframes are estimates and may change due to weather conditions, transportation delays, public holidays, or other circumstances beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before payment is completed.
From time to time, Bansuri Sikar may offer free shipping promotions based on minimum order value or special campaigns.
5. Order Tracking
Once your order has been dispatched, you will receive shipment confirmation along with tracking details, where available.
You can use the tracking information to monitor the progress of your delivery through the courier partner.
6. Delivery Attempts
Our courier partners generally make multiple delivery attempts.
If delivery cannot be completed because of an incorrect address, unavailable recipient, or repeated failed attempts, the shipment may be returned to us. Additional shipping charges may apply for re-dispatching the order.
7. Address Accuracy
Customers are responsible for providing complete and accurate shipping information at the time of placing an order.
Bansuri Sikar is not responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or outdated address details provided by the customer.
8. Damaged or Missing Packages
If your package appears damaged upon delivery, or if any item is missing, please notify us as soon as possible after receiving your order.
To help us investigate the issue efficiently, customers may be asked to provide photographs of the package, shipping label, and the received product.
9. Delivery Delays
While we make every effort to ensure timely delivery, delays may occasionally occur due to factors beyond our reasonable control, including:
- Severe weather conditions
- Natural disasters
- Transportation disruptions
- Public holidays
- Government restrictions
- Courier service interruptions
We appreciate your patience in such situations and will provide updates whenever possible.
10. International Shipping
At present, Bansuri Sikar primarily serves customers within India. If international shipping becomes available in the future, applicable charges, delivery timelines, customs duties, and other conditions will be communicated separately.
11. Order Status
Customers may contact our support team for assistance regarding shipment status, delivery concerns, or other shipping-related questions if tracking information is unavailable or additional help is required.
12. Changes to This Shipping Policy
Bansuri Sikar reserves the right to revise or update this Shipping Policy at any time. Any modifications will become effective immediately after being published on this page along with the revised effective date.
13. Contact Us
Bansuri Sikar reserves the right to revise or update this Shipping Policy at any time. Any modifications will become effective immediately after being published on this page along with the revised effective date.