Refund & Return Policy
Return & Refund Policy
At Bansuri Sikar, customer satisfaction is important to us. We carefully inspect every product before dispatch. If you experience an issue with your order, please review the following Return & Refund Policy.
1. Eligibility for Returns
You may request a return if:
- You received a damaged or defective product.
- You received an incorrect item or wrong size compared to your order.
- The product has a manufacturing defect.
- The item was delivered in an unusable condition.
To qualify for a return, the request must be submitted within 7 days of receiving your order.
2. Return Conditions
Returned products must meet all of the following conditions:
- The item must be unused, unwashed, and unworn.
- Original tags, labels, and packaging must remain intact.
- The product should be returned in the same condition in which it was delivered.
- A valid order number or proof of purchase must be provided.
Products that do not satisfy these conditions may not be eligible for a return or refund.
3. Items That Cannot Be Returned
For hygiene and quality reasons, the following items are generally not eligible for return unless they are damaged or incorrectly delivered:
- Products showing signs of use, washing, or alteration.
- Items without original tags or packaging.
- Products damaged due to improper handling after delivery.
- Gift cards, promotional items, or products marked as “Final Sale” or “Non-Returnable.”
4. Return Request Process
To request a return:
- Contact our customer support within the eligible return period.
- Share your order number along with clear photographs of the product and packaging, if applicable.
- Our team will review your request and provide further instructions.
- If approved, the product should be packed securely and returned according to the instructions provided.
Return requests submitted after the eligible period may not be accepted.
5. Inspection of Returned Products
After receiving the returned item, our quality team will inspect it to verify that it meets the return requirements. The approval of a refund or replacement depends on the outcome of this inspection.
6. Refund Policy
Once your return is approved, the eligible refund will be processed using the original payment method whenever possible.
If the original payment method cannot be used, an alternative refund method may be offered in accordance with applicable policies.
Refund processing times may vary depending on your bank, payment provider, or financial institution.
7. Exchange Policy
Eligible products may be exchanged for another available size or the same product, subject to stock availability.
If the requested replacement is unavailable, you may be offered a refund or another suitable alternative.
8. Return Shipping
If the return is due to an incorrect, defective, or damaged product supplied by Bansuri Sikar, the applicable return shipping cost may be borne by us.
For returns requested for reasons other than our error, return shipping charges may be the responsibility of the customer unless otherwise communicated.
9. Order Cancellation
Orders may be cancelled before they are dispatched for shipment.
Once an order has been shipped, cancellation may no longer be possible. In such cases, customers should follow the return procedure after delivery if the product qualifies under this policy.
10. Refund Exceptions
Refunds may not be approved in situations including, but not limited to:
- Products returned in used or damaged condition caused after delivery.
- Missing accessories, tags, or original packaging.
- Requests submitted outside the permitted return period.
- Products specifically identified as non-returnable at the time of purchase.
11. Changes to This Policy
Bansuri Sikar reserves the right to update or modify this Return & Refund Policy whenever necessary. Any changes will become effective once published on this page with an updated effective date.
12. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact the Bansuri Sikar customer support team using the contact details available on our website. We will make every reasonable effort to assist you promptly.